FAQ

Is the ASTRES jewellery resistant ?

This jewellery is made of a particularly strong textile, designed to be worn. The Swarovski® crystal is also very durable and of the highest quality available on the market. However, this textile jewellery should be handled with care, as any articles “handmade” using noble materials.

Is it comfy ?

This is one of the great assets of the ASTRES collection : extremely light, soft, dynamic and warm jewellery.

Day or night ?

Florence Beauloye jewellery is a designer piece1, ready to meet your fantasy and your mood. It’s worn throughout the day and certainly during the night.

In contrast with jeans/T-shirt, in harmony with a tailored suit, the centrepiece of an evening gown.

An ideal accessory for a blushing bride or as a “show stopper” to leave a lasting impression, favoured among dancers of both tango and ballroom.

I love the earrings but I don’t have pierced ears ...

Florence Beauloye offers 925 sterling silver clips, discreet and adjustable for an optimal fit.

What is head jewellery ?

Imagine some models – such as the necklaces and the pins – worn as a headpiece or attached to a hat … talk to your hairdresser or your milliner !

I imagine a particular piece of jewellery, is it possible to talk with the designer?

Of course, Florence Beauloye will be happy to listen to you and advise you to create unique jewellery which will be tailored to your needs and aspirations. It is possible to visit the workshop, by appointment only.

Are there any models for men ?

ThrFoee models have been especially designed to be worn by men in search of an “out of the box” elegance … the English pin, the simple pin or the beaded pin … this jewellery can also be worn by couples, which by this distinctive sign, gently underscore the link between them.

A couple adornment, the map of romanticism !

While the lady wears a necklace, earrings or, also, a pin, three models are suggested for him: the English pin, the simple pin or the beaded pin … this distinctive sign will highlight their relationship.

I’m getting married, can I order jewellery especially created for me ?

These are the creations Florence Beauloye particularly cherishes! She will be happy to dream with you and advise you to create your wedding jewellery, perfectly suited to your body type and style of your dress. The groom and guests can wear a pin, as a distinctive sign of the relationship with the bride.

It is possible to visit the workshop, by appointment only.

Contact the designer at info@florence-beaulove.com or + 32 472 75 53 36

How do I take care of my jewellery ?

You should remove it when bathing, exercising, gardening or when asleep. Avoid contact with cosmetics or household products, they contain ingredients that could damage it.

Florence Beauloye recommends that you store your jewellery flat in their original box or in a separate compartment of your jewellery box. This is in order to avoid oxidation, tears and scratches.

What if my jewellery gets stained ?

It’s possible to clean it. Immerse it for 15 minutes in warm water with a few drops of detergent for delicate textiles. If the silver is oxidized, immerse the jewellery for a few seconds in a Hagerty bath for silver.

Rinse with clear warm water and dab carefully whilst flat.

What if the lace is accidentally torn ?

After sales service is provided. Contact the designer at info@florence-beaulove.com or + 32 472 75 53 36 and she will contact you with a repair estimate.

How will my jewellery be packaged and delivered ?

PackagingIn an elegant pouch or in a box especially designed for the brand, attractive, innovative and environmentally friendly (jewellery equal or higher than €195 or on request with 15 € extra). Your package will reach you in 2 to 3 weeks by secure post or Fedex. An urgent shipment can be requested, whenever possible, according to the designer’s agenda and with possible additional costs.

What is the minimum purchase amount for free shipping costs ?

As stated in the Delivery Conditions, the shipping is free once your order is equal or greater than €195.

Is my payment secure ?

Yes, the information is securely transmitted on the florence-beauloye.com website, using the existing protocols on the Internet. Payment card numbers are not stored.

You can pay for your purchases by credit card, PayPal or bank transfer. Supported payment cards are: MasterCard®, Visa®, American Express® and Discover®.

How do I exercise my right to return ?

Florence Beauloye  invite you te read General terms and conditions point 8.

Details :

The Customer has a period of 14 working days from the date of receipt to return the product to Florence Beauloye for the refund equal to the amount of the returned product, without penalty, except for the return shipping costs that are the responsibility of the Customer and the PayPal fees if the buyer has paid by PayPal.

Before the expiry of the 14-day period, the buyer will notify its intention to return the product by email to the following address: info@florence-beauloye.com, and will in return receive the Belgian postal address of where to return the jewellery.

The exchange and refund of jewellery will be accepted if and only if all the following conditions are met:

  • The Customer shall inform the seller of their intention to return the product within the time mentioned above.
  • The product must have been neither used nor worn, altered, washed or damaged.
  • The product must be returned in its original packaging accompanied by the invoice.
  • It will be refunded within 14 days from the date the return package has been received to the prior indicated address.
  • No refunds will be given for the benefit of the Customer who hasn’t exercised their right of withdrawal under the conditions of this article.

If the return of the product is due to an error (product missing, product doesn’t comply (subject to article 3)), Florence Beauloye undertakes to reimburse, in addition to the purchase price of the product, shipping charges incurred by the purchaser for the delivery of the product.

The buyer will report the error by email to the address info@florence-beauloye.com within a maximum period of 48 hours following the receipt of the order.

It will be refunded within 14 days from the date the return package has been received to the prior indicated address.

No refunds will be given for the benefit of the Customer who hasn’t exercised his right of withdrawal under the conditions of this article.

I have another question, is it possible to contact the designer directly ?

Absolutely, Florence Beauloye ensures direct contact with customers for a quality and transparent service. She will be happy to answer you as soon as possible. You can contact her at + 32 75 472 53 36 or at info@florence-beaulove.com